Frequently Asked Questions

We have carpet stores in Sheffield, Nottingham, Ilkeston, Manchester, Burton and Derby. Get the full contact details for each of our stores.

Absolutely, we will be more than happy to arrange a measure. We can either do this to confirm your sizes after you have chosen your carpet or before your selection. We can also bring samples out for you to see in your own home – This is a free service.

Come in to store and discuss the options with a member of our sales team. They will advise you on our flooring depending on which area of the house it’s for, the people living in the house, whether you have pets and the look you want to achieve.

This is undoubtedly a service that we can provide for you. Just make sure to tell us when placing your order so that we can include the cost in your overall price and ensure we allow extra time for the fitters on the day.

Yes, this service is called whipping and can be done to make a rug out of any offcuts you have. They will be cut down and edged to your required size.

As well as carpets and vinyl we have ranges of laminate, LVT, rugs, runners, beds and mattresses in store. We can also help you with any accessories including underlay, door bars, beading, matting, stair rods or grippers.

Some carpets can be fitted without underlay; however, a good quality underlay helps the carpet last longer and provides you with extra comfort and insulation.

Fitting lead times vary throughout the year, it will also depend on the type of flooring you choose, whether it is in stock, or if we have to wait for it to be delivered – and also what areas you require fitting. The lead times can vary by location, so please do call into your nearest store to check their current schedule. If you do need a carpet or vinyl in a hurry, then our stores do have roll-ends available for you to purchase and take away the same day.

This is not a service we can currently provide. However, we do only require a 50% deposit to secure your order with the final payment required 24-hours before fitting.

We understand that sometimes appointments have to be changed. Wherever possible we do ask that you provide us with at least 48 hours’ notice.

Although our fitters are experts at fitting indoor flooring; they are unable to fit artificial grass. We feel that this service is best left to those who are experts in their field. We do stock a good variety of artificial grass on a supply basis.

With everyday use, the pile of the carpet will be disturbed. You may see lighter and darker patches depending on where you are standing in the room. This might also be the case according to where the light is coming from.

We will always try our best to source specific products for you. The best way to do this is to call into one of our stores with full details of the product you require, and we will contact our suppliers to find the product or the best match for you. It may take a few days to track down.

For a straight forward staircase – measure the riser (height) and tread (depth) of one step. Multiply that measurement by the number of stairs that you have. This will give you the length required. For the width – measure the width of a few stairs to make sure they are the same. Please also, see our measuring guide for more detail or call us to arrange an estimator visit.

Depending on when you purchased from us, we may still have your details. Please do call in to our store and we will check our system for you.

Sometimes depending on the depth of your new flooring compared to your old flooring, it might be necessary to trim a door down. If you think that you may need this, then please discuss it when you place your order, and we can arrange for a qualified joiner to do this for you. There will be a charge for this service.

We will not automatically remove all offcuts from the premises; however, the fitters will bag all rubbish up in black bags and leave the area tidy. If you would also like us to dispose of the offcuts, then please discuss this when placing your order.

We usually require all furniture to be out of the room and the old flooring uplifted before the fitters arrive. However, if you do need help moving large, heavy items of furniture, then please let us know at the time of order so that we can ensure we send an appropriate fitting team to you. There may be an extra charge for this service.